China's foreign trade enterprises are not chaotic in the event of an epidemic Adjust business strategies in a timely manner, actively communicate with overseas customers, and restore production in a scientific and orderly manner
China's foreign trade enterprises are not chaotic in the event of an epidemic
Adjust business strategies in a timely manner, actively communicate with overseas customers, and restore production in a scientific and orderly manner——
China's foreign trade enterprises are not chaotic in the event of an epidemic
After the outbreak of the new crown pneumonia epidemic, localities have extended the Spring Festival holiday and reduced the concentration of personnel, and the original starting rhythm of the majority of foreign trade companies is facing adjustment. In the past few days, the central and local authorities have issued intensive support policies. The majority of foreign trade companies have also formulated new production and operation strategies, actively communicated with overseas customers, and minimized the impact of the epidemic on China's foreign trade imports and exports.
Analysts point out that China, as a major trading country, has been deeply integrated into the global industrial chain. China's foreign trade enterprises have been steadily exporting in the face of the "epidemic", which not only reflects China's strong response to the epidemic, but also sends a positive signal to the world that China's economy is moving forward steadily.
Scientific epidemic prevention
In 2019, China's total economic proportion in the world is expected to reach about 16%, and its contribution to world economic growth will reach about 30%. It is the locomotive with the most dynamic development in the world economy. This momentum comes from the close connection between Chinese companies and the world. In the extraordinary period, grasping the epidemic prevention and control in one hand and resuming production in the other hand are the “big test” for many export-oriented enterprises.
Ningbo Jintian Copper (Group) Co., Ltd. is an enterprise with export-oriented manufacturing characteristics. It produces high-end copper alloy plates, strips, tubes, rods, wires and cathode copper, enameled wires, and neodymium iron boron magnetic materials. It is not only widely recognized by domestic customers, but also exported overseas, with partners all over the world such as Germany, France, Japan, South Korea and so on.
In order to resume work in an orderly manner based on strict epidemic prevention and control, Jintian Copper has taken a number of powerful measures: On transportation, the company advocates that employees who come to work at the company try to drive or take the company shuttle to work as much as possible, and the company shuttle is carried out 3 times a day Disinfection and sterilization, employees who take the bus must show badges, masks, temperature measurement, etc .; in the production workshop, workers all wear masks and take temperature measurements twice a day, one is not leaked; during the meal, the company encourages employees to With lunch, the restaurant also prepares packages for employees. Workshop workers come to the restaurant to eat in batches, one person and one table, unified orientation, no communication, employees in other positions can be packed in the office to eat ... At the same time, during the epidemic prevention, Jintian Copper will In addition to paying wages in accordance with regulations, employees are also given subsidies for epidemic defense, which are subsidized at different rates of 800 yuan, 1200 yuan, and 1,500 yuan according to different situations of employees to help employees do a good job in epidemic prevention.
The relevant person in charge of Chery Automobile told this reporter that the current impact of the epidemic on Chery's export business mainly lies in the domestic product shipping part, and the actual impact on overseas market sales is small.
"Early at the beginning of the epidemic, we realized the possible impact on shipping, so during the Spring Festival, we planned the shipping route in advance and coordinated various domestic transportation resources to minimize the impact of the epidemic on business operations. For example, highways The transportation has been greatly affected, so we coordinated in advance to change to railway transportation, and timely export the products to Shanghai Port and Tianjin Port to ensure that the products are delivered to Ukraine, Chile and Peru as soon as possible. At present, through the implementation of a series of safeguard measures, Chery's overseas export business is working hard. We believe that with the continuous effect of epidemic prevention and control measures, the situation of epidemic prevention and control in the country will continue to improve, and our overseas business will gradually return to the normal track. "The person in charge said.
明 Bai Ming, deputy director of the International Market Research Institute of the Ministry of Commerce, pointed out that at present, foreign trade enterprises should take the initiative to deliver as much as possible, and to maintain the supply relationship for those who cannot deliver, and not to lose overseas channels and markets.
Proactively communicate with customers for understanding
Facing the impact of the epidemic, on the one hand, the majority of enterprises actively carry out production self-rescue, and on the other hand, they actively communicate with overseas customers to win the understanding of each other and win time and space for stable orders against the epidemic.
Hubei Gaode First Aid Protective Equipment Co., Ltd. is a foreign trade enterprise in the field of emergency and safety emergency response outside the hospital. It is also a leading enterprise in the local protective equipment industry in Hubei, as well as a manufacturer and supplier of first aid kits designated by international brands such as BMW, Mercedes, Tesla, etc. Hundreds of millions of products, ranking first in German market share. Under the influence of the epidemic, the concerns and doubts of overseas customers are inevitable. How to ensure the needs of domestic medical supplies while maintaining overseas customers' confidence in Chinese manufacturers has become a mandatory question before Hubei Gaode.
In response to the concerns of overseas customers about the progress of the epidemic, the delivery of existing orders, and whether related items will be contaminated by viruses, Hubei Gaode actively notified the epidemic prevention and control progress and the latest situation of the company's production and operation at each key time point when the epidemic spread. Overseas customers, keep the frequency of communication within 3 days.
"On the issue of product safety, on the one hand, we spread knowledge to customers about popular science viruses to alleviate customers' safety concerns; on the other hand, we inform customers of safety and health management information inside the factory to give customers more peace of mind. At the same time, we are also considering delivery in other cities. Channel to reduce unnecessary testing and interpretation costs. "Said Sui Jianxun, head of Hubei Gaode First Aid Protective Equipment Co., Ltd.
In Jiangsu, Sumida Co., Ltd., which is mainly engaged in commodity trade and mechanical and electrical equipment imports, has an annual total import and export volume of more than 7 billion U.S. dollars. It has established 39 branches overseas. The market covers 103 countries and regions around the world. The main export market is the European Union. , ASEAN, the United States, Africa, etc., and actively deploy the industrial chain on a global scale. In the process of responding to the epidemic, Sumida also performed well.
"After the epidemic, we started online work on February 3 and resumed work online and offline at the same time on February 10. At the same time, we actively communicated with our customers, worked overtime and rushed to production, and used practical actions to dispel the concerns of overseas customers. For example, During the epidemic, we overcome the difficulties of poor logistics and successfully shipped 76 40-foot container cargoes; for example, the company's subsidiaries overcome the difficulties and successfully dispatched personnel to overseas project sites to participate in foreign exhibitions normally. Not only that, we We also actively produce protective clothing, masks and other urgently needed items, and contribute to the epidemic prevention and control. In short, we are confident to work with our global partners to overcome the immediate difficulties. "Yang Yongqing, chairman of Sumida Co., Ltd., accepted this reporter Said during the interview.
Mutual help and confidence
Not only in the manufacturing sector, but also in foreign trade companies in the service sector are actively responding to the epidemic. Chengdu Firefly Information Technology Co., Ltd., located in Sichuan, is a game development company with strong independent development capabilities in the field of mobile online games. Its representative product distribution covers more than 10 countries and regions including the United States, Germany, Finland, and Singapore. Affected by the epidemic, enterprises have to use remote office platforms to allow employees scattered in various places to resume work as soon as possible to meet the needs of overseas customers.
Facing the concentrated outbreak of online office management needs of companies in the digital cultural and creative vertical fields such as game art, Chengdu Mottled Cloud Digital Art Smart Housekeeper and Cloud Computing Enterprise Jinshan Cloud, a free and open online platform full-featured service, is produced for the current industry The main difficulties of the R & D team, such as the inability to resume work at home, inconvenient communication, and low efficiency, provided timely online solutions.
"Different from the remote work of ordinary enterprises, the online collaboration and communication of digital cultural and creative industries such as games is not so simple. Especially in the fields of art, design, video, etc., the communication, review and feedback processes will be cumbersome. Based on the existence of remote work, A large number of file interactions, graphic visualization and collaborative discussions, batch file upload of resource files supported by us, online visual preview, remote drawing text box feedback and other functions can greatly save the time for enterprises to produce and develop games. Pictures, videos, audio, 3D, Intelligent operations such as downloading and downloading large-volume resource files such as special effects and one-click import of task processes can help improve the efficiency of online work. "Said Zhao Tianqi, project manager of Mottled Cloud Products, Chengdu Xinfeixiang Technology Group.
At the same time that enterprises are holding groups for heating, relevant departments have also increased their support for foreign trade enterprises.
The reporter learned from China Export Credit Insurance Corporation that during the epidemic prevention and control period, China Credit Insurance issued a number of support service measures, such as: improving underwriting efficiency, appropriately increasing the protection of risks such as cancellation of orders; closely tracking the implementation of insured and insured items. Work with enterprises and banks to study and formulate emergency plans to protect overseas interests; simplify the procedures for reporting losses and claims, and make every effort to ensure the stability of the capital chain of small and micro-enterprises; In accordance with the actual situation, it can be handled as appropriate; priority should be given to the insurance claims of export enterprises affected by the epidemic situation, and the conditions of claims should be appropriately relaxed when the trade is real ...
Bai Ming suggested that enterprises encountering difficulties can apply to the CCPIT for factual proof related to force majeure, which can relieve all or part of the liability. In the future, once the market improves, companies will soon recover.
"For some regions that are mostly export-oriented, the government should also provide tailor-made support, including providing credit, reducing various rents, taxes, and loan extensions. For enterprises themselves, some export conversions can be considered. Domestic sales, open up the domestic market. "Bai Ming said.